Table of Contents
- General Terms
- Pricing, VAT Calculation and Ordering
- Delivery and Shipping
- Right of Withdrawal, Returns and Exchanges
- Complaints and Warranty Conditions
- Disputes and Applicable Law
- Limitation of Liability
- Notice to Customers Outside EU
- Product Information
- Changes to Terms
- Personal Data and Privacy
- Help Us Help You
1. General Terms
To shop at Barista and Espresso (www.barista-espresso.se and associated domains), you must be over 18 years old. A purchase agreement is concluded when your payment has been approved upon ordering in our online store.
About if you use another person's personal information without their consent and this leads to financial or other damage for Barista and Espresso, this will be reported to the police.
We reserve the right to stop the sale.
About if a transaction is flagged as a risk, we reserve the right to request additional identity verification via truid.app. It is, of course, your right to decline, but it is our right to decline the sale as well.
2. Pricing, VAT Calculation and Ordering
2.1 Pricing: At checkout, the prices in our store are converted to local (European) currency, Swiss Francs, Norwegian Krone, and British Pounds depending on your delivery address (not your geographical location!).
2.2 VAT Calculation: For all customers within EU, prices include VAT, which is calculated according to the local VAT rate depending on your delivery address. VAT rates vary between different countries. To see your price with the correct VAT, use the country selector in our store (at the top right corner of the page).
About if you do not use the correct domain for your country when adding items to your cart, the correct currency and VAT rate will still apply at checkout depending on your delivery address.
2.3 B2B within EU: We can deliver to other businesses within EU without charging VAT, but this requires a valid VAT registration number from the company for this to be possible.
**2.4 Customers outside EU, in Norway, Switzerland, and the United Kingdom are not charged VAT by us on Barista Espresso, as we do not collect VAT for these countries. Prices in our store for these countries are therefore lower (excluding VAT), and customers in these countries are responsible for paying any customs duties and VAT that is taken out at the border.
2.5 Order: After you have completed your order, a confirmation will be sent to your email address. The confirmation contains all details About products, prices, billing, and delivery address.
At the bottom of this email confirmation, you will find a link through which you can download the invoice.
About if there is any error in the order confirmation, you should immediately contact us via email at info@barista-espresso.se.
In case of stock shortage or incorrect stock balance, Barista and Espresso reserve the right to cancel your purchase. In such cases, we will contact you via email to resolve the issue.
Shipping costs may apply, based on delivery destination and weight, and will be calculated at checkout. Barista and Espresso reserve the right to correct errors, such as pricing information, promotions, discount codes, or product information that may be displayed online or in-store.
2.6 Payment options:
We use several payment methods as shown below:
• Debit card / credit card (Visa, Mastercard, Maestro, Amex, Union Pay).
• Apple Pay
• Google Pay
• Shop Pay (from Shopify)
• Klarna Pay Later, Pay Now, Slice It, available for customers in Austria, Finland, Germany, Netherlands, United Kingdom, Denmark, Norway, Sweden
• Bancontact
• Ideal
For payments directly to our bank, please contact us first.
For international bank transfers, we also use Wise.com.
We usually only reserve the payment amount on your card and charge the amount when we are sure that we can deliver your order or About we have agreed with the customer About that a product must be ordered. In case of cancellation, we simply cancel the reservation.
3. Delivery and shipping
3.1 Global shipping:
Barista Espresso / Machiels Nordic AB ships products worldwide from our store.
Some shipping restrictions:
However, there are restrictions from manufacturers: some espresso machines and grinders that are designed for the EU market are not intended to be sold to customers outside of EU, for example, the USA, for various reasons.
Customers within and outside EU:
Customers within EU can complete the purchase automatically, as shipping costs are calculated for all EU countries, Switzerland, Norway, and the United Kingdom.
Customers in other countries must first contact us and inform us About what they intend to purchase and provide a delivery address so that we can obtain a shipping quote from our courier companies.
3.2 Processing time:
Our processing time is within 24 hours under normal circumstances, with a maximum of 2 days when we have many orders to handle, and it may be longer during holidays.
Orders placed during weekends and Friday afternoons will be shipped on Monday or Tuesday.
3.3 Pickup from us:
We offer the option to pick up orders from us and our suppliers in Sweden for most products, provided the product is in stock. To pick up your order, select "Pickup" as the shipping option at checkout. Contact us at info@barista-espresso.se after you have completed your purchase. Remember to bring valid identification when you pick up your package. If someone else is picking up the package for you, they must show both their ID and yours.
Price: Always free (i.e., no shipping fees)
3.4 Shipping methods/courier companies:
We use Postnord Sweden, UPS, DHL, DB Schenker, and FedEx and we always provide a tracking number.
3.5 Delivery:
• The delivery time is 1–5 days within Sweden (normally, depending on distance and how busy the couriers are) and may be longer outside of Sweden. Products ordered on request take longer: on average 1–2 weeks.
• Delivery to the nearest pickup point for the specified address. Your goods are sent to the nearest pickup point to the specified address. When the package arrives at the pickup point, you will receive a notification and can pick up your package with ID and a tracking ID or a four-digit code. Pickup can be done in person or by an agent. The agent must show both their own ID and the buyer's ID.
To protect against fraud, we reserve the right to deliver to the nearest pickup point, where identification is always required at pickup. However, this service is not always possible, as couriers do not always offer this option. In such cases, we deliver directly to your door.
If there are delays in delivery (without us informing you of a longer delivery time), please contact us at info@barista-espresso.se.
3.6 Incorrect delivery:
If you receive an item you did not order, please contact our customer service at info@barista-espresso.se and we will help you return the item.
3.7 Transport damage:
If you discover damage to your package, report this immediately to info@barista-espresso.se . We recommend that you do not accept a damaged package, as it can no longer be traced to the carrier. About If you discover damage after opening the package and it can be linked to the transport, contact us at Barista Espresso immediately.
3.8 Responsibility:
We take no financial responsibility for delays caused by shipping companies.
3.9 Calculation of shipping costs:
Shipping costs are calculated based on the weight of the package and the destination.
4. Right of withdrawal, Returns, and Exchanges
4.1 General information About right of withdrawal and exchanges
At barista-espresso.se you have a 14-day right of withdrawal when shopping in our online store. You can return the item within 14 days of receipt and receive a full refund. The product must be in its original condition — it must not have been used, but may have been unpacked and inspected thoroughly. The product must be returned well packaged in its original packaging, and it is important that it arrives undamaged. In this case, you are responsible for ensuring we receive the item and for paying the return shipping costs. In most cases, we can arrange a shipping label for you.
The right of withdrawal does not apply to gift cards, consumables, food, or items that have been specially ordered for the customer.
Customers outside EU: Unfortunately, we cannot offer a 14-day right of withdrawal due to potential customs issues related to VAT and import duties. However, we maintain a 1-year warranty on all our products, but shipping costs for repairs are the customer's responsibility.
For other terms and practical handling of returns, see the section Return handling below. You can also return the product directly to us; see the section Return handling for details.
You can read more About Swedish legislation About on distance purchases on the Consumer Agency's website.
Or read About your rights on EU's official page:
https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_sv.htm
4.2 Order cancellation
About If you want to cancel an order you have made, contact our customer service as soon as possible at info@barista-espresso.se . About your order has already been processed and handed over to the shipping company, it is no longer possible to cancel it, and you are obliged to accept your order. About if you want to cancel your purchase after receiving your goods, the usual right of withdrawal and return handling conditions apply. The right of withdrawal applies from the day you receive the ordered goods. For more information About on the right of withdrawal, read section 4.4.
4.3 Right of Exchange
Within 14 days, you have the right to exchange your product for another item in our online store. The right of exchange applies About as long as the product is in its original condition — it must not have been used but can have been unpacked and inspected thoroughly. The product must be returned well packaged in its original packaging, and it is important that it arrives undamaged. In such cases, you are responsible for the return shipping costs. About if the product you want to exchange for costs more than the original, we will charge you the difference as well as any additional shipping costs. About if the new item costs less than the original, we will refund the difference using the same payment method used for the purchase. About if you want to exchange your item, contact info@barista-espresso.se for assistance.
4.4 Right of Withdrawal
You always have the right to cancel your order within 14 days without providing any reason. The withdrawal period begins from the day you received the last item in your order. Contact our customer service at info@barista-espresso.se for help with your right of withdrawal.
When you exercise your right of withdrawal, we will refund all payments from you, including the cost of our standard shipping option, after we have received the item and inspected it.
About if the item and packaging are in the same condition as when we sent it and the item has not been used, we will immediately refund you in full minus the return shipping costs About we have arranged for the return shipping.
You must return or hand over the goods to us without undue delay and no later than 14 days from the date you informed us About of your withdrawal.
About if you have used the product and still wish to cancel the purchase, we may consider taking the product back, but this may result in a depreciation for which you are responsible. Such cases are handled individually.
The right of withdrawal does not apply to gift cards, consumables, food, and products that have been specially ordered for the customer.
Customers outside EU: Unfortunately, we cannot offer a 14-day right of withdrawal due to potential customs issues related to VAT and import duties. However, we maintain a 1-year warranty on all our products, but shipping costs for repairs are the customer's responsibility.
For B2B customers does not apply the same right of withdrawal as for private customers. According to the Purchase Act, B2B customers do not have the opportunity to return goods solely based on changed opinions. We do not accept returns from B2B customers for canceled purchases About unless we and the customer agree About otherwise.
4.5 Return handling via customer service
For returns, you must contact our customer service at info@barista-espresso.se. Return of goods must always be confirmed with the order confirmation. You are responsible for ensuring that the goods arrive undamaged to us, which is important About if you choose to return the product using a different method than that used for delivery. Therefore, make sure that the item is well packaged and in its original packaging.
For approved warranty cases and complaints, Barista and Espresso cover all costs, including shipping. When you exercise the right of withdrawal, you are responsible for the return shipping costs. You also have the option to return the product directly to one of our warehouses in Sweden; see more information below.
The return is not approved until Barista and Espresso have inspected the item. For approved returns and rights of withdrawal, a refund will be made using the same payment method that was used for the purchase. About if the return is not approved or About the package is not picked up (at the pickup point), an administrative fee of 350 SEK will be charged. These returns are not considered an exercise of the right of withdrawal.
4.6 Return handling to our warehouse
You have the option to return the product directly to our warehouse in Järna or to one of our suppliers. Contact customer service at info@barista-espresso.se. The same return conditions apply as mentioned above — the product must be in unchanged condition, in its original packaging, and must not have been used.
4.7 Exceptions for unclaimed packages
Your package usually remains at the pickup point for 7–14 days after arrival, depending on which shipping company we have chosen. About if you do not pick up your package within this timeframe and it is returned to us, we will charge a fee of 350 SEK for unclaimed packages.
5. Complaints and warranty conditions
5.1 Warranty and complaints
At Barista and Espresso, you are entitled to a warranty on all goods and services you purchase from us. The warranty is valid for 1 year from the date you received the product. As a private individual, you are also covered by the Consumer Purchase Act, which gives you the right to complain within 3 years. Swedish consumer legislation applies in Other than that, you can read more About about this on the Consumer Agency's website.
We cannot offer a guarantee on consumables and food products.
You should never have to pay for shipping or return costs About if the item turns out to have defects not caused by you through improper handling. Before making a complaint, you should always contact our customer service at info@barista-espresso.se so that we can resolve the issue in the best way possible (see more information above About return handling). The defect must be reported within a reasonable time after you have received the product.
5.2 Warranty Conditions
The warranty on Sage refurbished espresso machines only covers the functionality of our espresso machines, not cosmetic signs of use. Since our Sage espresso machines are refurbished, we offer a 1-year functional warranty from the date you received the product. The functional warranty covers defects in all mechanical and electrical internal components such as water pumps, internal hoses, seals, displays, steam pipes, grinder motors, etc. The warranty does not cover external cosmetic signs of use.
The warranty for all other products, except consumables and food, covers both functionality and cosmetic damage.
Exceptions: About if you want to claim your warranty and it turns out that the defect was caused by external factors not covered by the warranty, you will be responsible for any handling costs. Barista and Espresso personnel will determine About whether the defect was caused by a manufacturing error or by external factors after the product has reached us.
Espresso machines require regular descaling, and About if this is not done in time or About incorrect descaling agents are used, it can potentially damage the machines. About If the defect is due to lack of regular cleaning and descaling or the use of incorrect descaling agents, the warranty will be void.
About if a machine is sent in for repair and we determine that the defect was caused by improper handling by the customer, we reserve the right to charge both repair and shipping costs.
The right to complain applies regardless of whether About the defect is visible or hidden, as long as the defect was not caused by improper use of the product. About If the product is defective, Barista and Espresso have the right to remedy the defect within 6 months. However, most repairs are carried out within 2-4 weeks. About If this does not happen, you have the right to receive a replacement product for the defective item. For valid complaints, you as a customer will be reimbursed for any shipping costs. Complaints must be made within a reasonable time. Complaints made within 2 months after purchase are always considered to be within a reasonable time.
For B2B customers, we offer a 1-year warranty on all goods from the date of purchase. The warranty only covers defects that occur during normal use and under conditions specified in the product's user manual.
In case of complaints or warranty claims, please contact our customer service as soon as possible. We reserve the right to evaluate and confirm any defects before any actions are taken. Any warranty claims will be handled in accordance with applicable legislation and these purchase terms.
Please note: The right of withdrawal for B2B customers is absolute and cannot be waived, even in situations where the product turns out to be a demo item with prior information and compensation offers.
Barista and Espresso commit to always follow the recommendations of the General Complaints Board (ARN).
Customers outside EU (and in Norway, the UK, and Switzerland): Unfortunately, we cannot offer a 14-day right of return due to potential customs issues related to VAT and import taxes. However, we maintain a 1-year warranty on all our products, but shipping costs for repairs are the customer's responsibility.
Our prices for customers outside EU do not include VAT (Swedish VAT). VAT and import taxes are the customer's responsibility and will likely be charged at the border.
6. Disputes and applicable law
6.1 Dispute resolution and assistance in civil matters At Barista and Espresso, we naturally hope that no disputes will arise for you as a customer. Should such a situation occur, help is available through a joint EU platform for dispute resolution. The site is specifically designed for consumers to shop freely across European borders and to get help About if something goes wrong. EU's dispute resolution page is created for customers who shop online from a company located in one of the EU countries and feel they need help resolving a dispute. Visit http://ec.europa.eu/consumers/odr/ for more information.
Swedish customers can contact the General Complaints Board (ARN), see arn.se.
6.2 In case of a dispute, we follow ARN's decisions or the decisions of equivalent dispute resolution bodies.
6.3 Any disputes regarding About's interpretation or application of these general terms shall be interpreted in accordance with Swedish law.
7. Limitation of liability
7.1 We take no responsibility for indirect damages that may arise due to the product. 7.2 We accept no responsibility for delays/errors due to circumstances beyond the company's control (force majeure). Such circumstances may include labor conflicts, fire, war, government decisions, delayed or missing deliveries from suppliers. 7.3 We also do not accept responsibility for any changes to products or product characteristics made by respective suppliers or manufacturers and other factors beyond our control. 7.4 Force Majeure Events such as wars, natural disasters, labor conflicts, government decisions, missed deliveries from suppliers, costly circumstances, and similar events outside our control that could not be foreseen are classified as force majeure. This means that Barista and Espresso are relieved from their obligations to fulfill entered agreements.
8. Notice for customers outside EU (and customers in Norway, Switzerland, and the United Kingdom)
Please contact us first before making a purchase in our online store. Unfortunately, we cannot offer a 14-day return policy due to potential customs issues related to VAT and import taxes. However, we maintain a 1-year warranty on all our products, but shipping costs for repairs are the customer's responsibility.
Our prices for customers outside EU do not include VAT (Swedish VAT). VAT and import taxes are the customer's responsibility and will likely be charged at the border.
Customers in the United Kingdom: The minimum order value is £135. Our store does not calculate VAT for customers outside EU. For orders below £135, we must charge British VAT at the sale, which our online store currently cannot do. We appreciate your understanding.
9. Product information
We reserve the right for any printing errors on this website as well as for the sale of products that have been sold out. We do not guarantee that the images represent the exact appearance of the products, as some color differences may occur depending on the screen, photo quality, and resolution. We always strive to show the products as accurately as possible.
10. Changes to the terms
We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The revised terms are deemed accepted in connection with orders or visits to the website.
11. Personal data and privacy
Please see our privacy policy for more information.
12. Help us help you
About if you have any questions About about the products we offer on our website, please contact us first before placing your order. This way, we can avoid sending products that may not meet your expectations. Help us help you.
