Terms of purchase

Table of contents

1. General terms and conditions
2. Pricing, VAT calculation and ordering
3. Delivery and shipping
4. Right of withdrawal, returns and exchanges
5. Complaints and warranty conditions
6. Disputes and applicable law
7. Limitation of liability
8. Message to customers outside EU
9. Product information
10. Changes to terms and conditions
11. Personal data and privacy
12. Help us help you

1. General terms and conditions

To shop at Barista duck Espresso (www.barista-espresso.see and associated domains) you must be over 18 years of age. A purchase agreement is concluded when your payment has been approved when ordering in our online store.

About you use another person's personal data without their consent and this leads to financial or other damage to them Barista duck Espresso, This will be reported to the police.

We reserve the right to stop sales.

About If a transaction is flagged as a risk, we reserve the right to request additional identity verification via truid.app. It is of course your right to decline, but it is our right to decline the sale as well.

2. Pricing, VAT calculation and ordering

2.1 Pricing: At checkout, prices in our store are converted to local (European) currency, Swiss Francs, Norwegian Krone and British Pounds depending on your delivery address (not your geographical location!).

2.2 VAT calculation: For all customers within EU Prices include VAT, which is calculated according to the local VAT rate depending on your delivery address. VAT rates vary between countries. To see your price with the correct VAT, use the country selector in our store (top right corner of the page).

About If you don't use the correct domain for your country when adding items to your cart, the correct currency and VAT rate will still be applied at checkout based on your shipping address.

2.3 B2B within EU: We can deliver to other companies within EU without charging VAT, but this requires a valid VAT registration number from the company for this to be possible.

**2.4 Customers outside EU, in Norway, Switzerland and the UK we do not charge VAT on Barista Espresso, as we do not collect VAT for these countries. The prices in our store for these countries are therefore lower (excluding VAT), and customers in these countries are responsible for paying any customs duties and VAT charged at the border.

2.5 Order: After you have completed your order, a confirmation will be sent to your email address. The confirmation contains all the details About products, prices, invoicing and delivery address.

At the bottom of this email confirmation you will find a link through which you can download the invoice.

About If there is an error in the order confirmation, please contact us immediately by email at info@barista-espresso.see.

In the event of a stock shortage or incorrect stock balance, reserves the right to Barista duck Espresso the right to cancel your purchase. In such cases, we will contact you via email to resolve the issue.

Shipping costs may apply, are based on delivery destination and weight and are calculated at checkout. Barista duck Espresso reserves the right to correct errors, such as pricing information, promotions, discount codes or product information that may be displayed online or in-store.

2.6 Payment options:

We use several payment methods as shown below:

• Debit/credit cards (Visa, Mastercard, Maestro, Amex, Union Pay).

• Apple Pay

• Google Pay

• Shop Pay (from Shopify)

• Klarna Pay Later, Pay Now, Slice It, available to customers in Austria, Finland, Germany, Netherlands, UK, Denmark, Norway, Sweden

• Bancontact

• Ideal

For payments directly to our bank, please contact us first.

For international bank transfers we also use Wise.com.

We usually only reserve the payment amount on your card and charge the amount when we are sure we can deliver your order or About we have agreed with the customer About that a product must be ordered. In the event of cancellation, we simply cancel the reservation.

3. Delivery and shipping

3.1 Global shipping:

Barista Espresso / Machiels Nordic AB ships products worldwide from our store.

Some shipping restrictions:

However, there are restrictions from manufacturers: some espresso machines and grinders which are designed for EU-market are not intended to be sold to customers outside EU, for example the USA, for various reasons.

Customers inside and outside EU:

Customers within EU can complete the purchase automatically, as shipping costs are calculated for all EUcountries, Switzerland, Norway and the United Kingdom.

Customers in other countries must first contact us and inform us About what they intend to purchase and provide a delivery address so we can get a shipping quote from our courier companies.

3.2 Processing time:

Our turnaround time is within 24 hours under normal circumstances, with a maximum of 2 days when we have a lot of orders to handle, and it may be longer during holidays.

Orders placed during weekends and Friday afternoons will be shipped on Monday or Tuesday.

3.3 Pick-up from us:

We offer the option to pick up orders from us and our suppliers in Sweden for most products, provided the product is in stock. To pick up your order, select "Pickup" as the shipping option at checkout. Contact us at info@barista-espresso.see after you have completed your purchase. Remember to bring valid identification when you pick up your package. About If someone else picks up the package for you, they must show both your ID and their own.

Price: Always free (i.e. no shipping charges)

3.4 Shipping methods/courier companies:

We use Postnord Sverige, UPS, DHL, DB Schenker and FedEx and we always provide a tracking number.

3.5 Delivery:

• Delivery time is 1–5 days within Sweden (normally, depending on distance and how busy the courier companies are) and may be longer outside Sweden. Products ordered on request take longer: on average 1–2 weeks.

• Delivery to the nearest delivery point for the specified address. Your goods will be sent to the nearest delivery point for the specified address. When the package arrives at the delivery point, you will receive a notification and can collect your package with the ID and a tracking ID or a four-digit code. Collection can be done in person or through an agent. The agent must show both their own ID and the buyer's ID.

To protect against fraud, we reserve the right to deliver to the nearest delivery point, where identification is always required upon collection. However, this service is not always possible, as courier companies do not always offer this option. In such cases, we will deliver directly to your door.

About there are delays in delivery (without us informing you) About longer delivery time) contact us at info@barista-espresso.see.

3.6 Incorrect delivery:

About you receive an item you did not order, contact our customer service at info@barista-espresso.see then we will help you return the item.

3.7 Transport damage:

About If you discover damage to your package, report this immediately to info@barista-espresso.seeWe recommend that you do not accept a damaged package, as it can no longer be traced to the carrier. About you discover damage after opening the package and it can be linked to the transport, contact us at Barista Espresso immediately.

3.8 Responsibility:

We take no financial responsibility for delays caused by shipping companies.

3.9 Calculation of shipping costs:

Shipping costs are calculated based on the package's weight and destination.

4. Right of Withdrawal, Returns and Exchanges

4.1 General information About right of withdrawal and exchanges

On barista-espresso.see You have a 14-day right of withdrawal when shopping in our online store. You can return the item within 14 days of receipt and receive a full refund. The product must be in its original condition — it must not have been used, but may have been unpacked and carefully inspected. The product must be returned well packed in its original packaging, and it is important that it arrives undamaged. In this case, you are responsible for ensuring that we receive the item and for paying the return shipping costs. In most cases, we can arrange a shipping label for you.

The right of withdrawal does not apply to gift cards, consumables, food or goods that have been specially ordered for the customer.

Customers outside EU: Unfortunately, we are unable to offer a 14-day return policy due to possible customs issues related to VAT and import taxes. However, we maintain a 1-year warranty on all our products, but shipping costs for repairs are the responsibility of the customer.

For other terms and conditions and practical handling of returns, see the section Returns handling below. You can also return the product directly to us; see the section Returns handling for details.

You can read more About Swedish legislation About distance shopping on the Swedish Consumer Agency's website.

Or read About your rights on EU:'s official page:

https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_sv.htm

4.2 Cancellation of orders

About If you want to cancel an order you have placed, please contact our customer service as soon as possible at info@barista-espresso.see. About If your order has already been processed and handed over to the shipping company, it is no longer possible to cancel it, and you are obliged to receive your order. About If you wish to cancel your purchase after receiving your goods, the usual right of withdrawal and return handling terms apply. The right of withdrawal applies from the day you receive the ordered goods. For more information About the right of withdrawal, read section 4.4.

4.3 Right of exchange

Within 14 days you have the right to exchange your product for another item in our online store. The right of exchange applies About the product is in its original condition — it must not have been used, but may have been unpacked and carefully inspected. The product must be returned well packed in its original packaging, and it is important that it arrives undamaged. In such cases, you are responsible for the return shipping costs. About If the product you want to exchange for costs more than the original, we will charge you the difference as well as any additional shipping costs. About If the new item costs less than the original, we will refund the difference using the same payment method used for the purchase. About you want to exchange your item, contact info@barista-espresso.see for help.

4.4 Right of withdrawal

You always have the right to cancel your order within 14 days without giving any reason. The cancellation period starts from the day you received the last item in your order. Contact our customer service at info@barista-espresso.see for help with the right of withdrawal.

When you exercise your right of withdrawal, we will refund all payments from you, including the cost of our standard shipping option, after we have received the goods and inspected them.

About the item and packaging are in the same condition as when we sent it and the item has not been used, we will immediately refund you in full minus the return shipping costs About We have arranged the return shipping.

You must return or hand over the goods to us without undue delay and no later than 14 days from the date on which you informed us About your withdrawal.

About If you have used the product and still wish to cancel the purchase, we may consider taking the product back, but this may result in a decrease in value, for which you are responsible. Such cases are handled individually.

The right of withdrawal does not apply to gift cards, consumables, food and products that have been ordered especially for the customer.

Customers outside EU: Unfortunately, we are unable to offer a 14-day return policy due to possible customs issues related to VAT and import taxes. However, we maintain a 1-year warranty on all our products, but shipping costs for repairs are the responsibility of the customer.

For B2B customers does not have the same right of withdrawal as for private customers. According to the Swedish Purchase Act, B2B customers do not have the option to return goods solely due to a change of mind. We do not accept returns from B2B customers for cancelled purchases About we and the customer do not agree About Other.

4.5 Returns handling via customer service

For returns you must contact our customer service at info@barista-espresso.see. Returns of goods must always be confirmed with the order confirmation. You are responsible for the goods arriving undamaged to us, which is important About you choose to return the product using a different method than the one used for delivery. Therefore, make sure that the product is well packaged and in its original packaging.

For approved warranty cases and complaints, the following applies: Barista duck Espresso all costs, including shipping. When you exercise your right of withdrawal, you are responsible for the return shipping costs. You also have the option to return the product directly to one of our warehouses in Sweden; see more information below.

The return will not be approved until Barista duck Espresso has inspected the item. For approved returns and cancellations, a refund will be made using the same payment method used for purchase. About the return is not approved or About If the package is not collected (at the delivery point), an administrative fee of 350 SEKThese returns are not considered an exercise of the right of withdrawal.

4.6 Return handling to our warehouse

You have the option to return the product directly to our warehouse in Järna or to one of our suppliersContact customer service at info@barista-espresso.seeThe same return conditions apply as mentioned above — the product must be in unaltered condition, in its original packaging and must not have been used.

4.7 Exceptions for uncollected packages

Your package will usually remain at the drop-off location for 7–14 days after arrival, depending on the shipping company we have chosen. About If you do not collect your package within this time frame and it is returned to us, we will charge a fee of 350 SEK for uncollected packages.

5. Complaints and warranty conditions

5.1 Warranty and complaints

In Barista duck Espresso you are entitled to a warranty on all goods and services you purchase from us. The warranty is valid for 1 year from the date you received the product. As a private individual, you are also covered by Consumer Sales Act, which gives you the right to complain within 3 years. Swedish consumer law otherwise applies, and you can read more About this on the Swedish Consumer Agency's website.

We cannot offer a guarantee on consumables and food products.

You should never have to pay shipping or return costs About the product turns out to have a defect that was not caused by you through incorrect handling. Before making a complaint, you should always contact our customer service at info@barista-espresso.see so that we can solve the problem in the best way (see more information above) About return handling). The defect must be reported within a reasonable time after you receive the product.

5.2 Warranty conditions

The warranty on Sage-refurbished espresso machines only covers the function of our espresso machines, not cosmetic signs of wear. Because our Sage-espresso machines are renovated, we offer a 1 year functional warranty from the date you received the product. The functional warranty covers failures in all mechanical and electrical internal components such as water pumps, internal hoses, seals, displays, steam pipes, mill motors, etc. The warranty does not cover external cosmetic signs of wear.

The warranty for all other products, except consumables and food, covers both functionality and cosmetic damage.

Exception: About you wish to make use of your warranty and it turns out that the fault was caused by external factors not covered by the warranty, you will be responsible for any handling costs. Barista duck Espresso-staff decides About the defect was caused by a manufacturing defect or by external factors after the product reached us.

Espresso machines require regular descaling, and About this is not done on time or About If the wrong descaling agent is used, it can potentially damage the machines. About If the fault is due to lack of regular cleaning and descaling or use of the wrong descaling agent, the warranty will be void.

About If a machine is sent in for repair and we determine that the fault was caused by incorrect handling by the customer, we reserve the right to charge both repair and shipping costs.

The right to complain applies regardless of About the defect is visible or hidden, as long as the defect was not caused by improper use of the product. About the product is defective has Barista duck Espresso right to rectify the error within 6 monthsHowever, most repairs are carried out within 2-4 weeks. About If this does not happen, you are entitled to a replacement product for the defective item. In the event of valid complaints, you as the customer will be reimbursed for any shipping costs. Complaints must be made within a reasonable time. Complaints made within 2 months after purchase is always considered to be within a reasonable time.

For B2B customers we offer a 1-year warranty on all goods from the date of purchase. The warranty only covers defects that occur under normal use and under conditions specified in the product's user manual.

In case of complaints or warranty claims, please contact our customer service as soon as possible. We reserve the right to evaluate and confirm any defects before taking action. Any warranty claims will be processed in accordance with applicable legislation and these terms and conditions.

Please note: The right of withdrawal for B2B customers is absolute and cannot be waived, even in situations where the product turns out to be a demo product with advance information and compensation offers.

Barista duck Espresso undertakes to always follow the recommendations of the Swedish National Complaints Board (ARN).

Customers outside EU (and in Norway, Great Britain and Switzerland): Unfortunately, we are unable to offer a 14-day return policy due to possible customs issues related to VAT and import taxes. However, we maintain a 1-year warranty on all our products, but shipping costs for repairs are the responsibility of the customer.

Our prices for customers outside EU does not include VAT (Swedish VAT). VAT and import taxes are the customer's responsibility and will likely be charged at the border.

6. Disputes and applicable law

6.1 Dispute resolution and assistance in civil matters In Barista duck Espresso We naturally hope that no disputes will arise for you as a customer. Should such a situation arise, help is available via a joint EU-dispute resolution platform. The site is specifically designed for consumers to shop freely across European borders and get help About Something is going wrong. EU:'s dispute resolution page is created for customers who shop online from a company located in one of the EUcountries and feel they need help resolving a dispute. Visit http://ec.europa.eu/consumers/odr/ for more information.

Swedish customers can contact the Swedish Complaints Board (ARN), see arn.se.

6.2 In the event of a dispute we follow the decision of ARN or the decision of the corresponding dispute resolution body.

6.3 Possible disputes About The interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.

7. Limitation of liability

7.1 We take no responsibility for indirect damages that may arise due to the product. 7.2 We accept no liability for delays/errors due to circumstances beyond the company's control (force majeure). Such circumstances may include labor disputes, fire, war, government decisions, delayed or non-delivery from suppliers. 7.3 We also do not accept responsibility for any changes to products or product features made by the respective supplier or manufacturer and other factors beyond our control. 7.4 Force Majeure Events such as war, natural disasters, labor disputes, government decisions, non-delivery from suppliers, costly circumstances and similar events beyond our control that could not be foreseen are classified as force majeure. This means that Barista duck Espresso be released from their obligations to fulfill entered into agreements.

8. Notice for customers outside EU (and customers in Norway, Switzerland and the UK)

Please contact us first before making a purchase in our online store. Unfortunately, we cannot offer a 14-day return policy due to possible customs issues related to VAT and import taxes. However, we maintain a 1-year warranty on all our products, but shipping costs for repairs are the responsibility of the customer.

Our prices for customers outside EU does not include VAT (Swedish VAT). VAT and import taxes are the customer's responsibility and will likely be charged at the border.

Customers in the UK: Minimum order value is £135. Our store does not charge VAT for customers outside of EU. For orders under £135 we are required to charge UK VAT at the time of sale, which our online store is currently unable to do. We appreciate your understanding.

9. Product information

We reserve the right to any printing errors on this website and to finalize the sale of products. We do not guarantee that the images reflect the exact appearance of the products, as some color differences may occur depending on the screen, photo quality and resolution. We always strive to display the products as accurately as possible.

10. Changes to the Terms

We reserve the right to make changes to the Terms at any time. Changes to the Terms will be posted online on the Site. The revised Terms are deemed accepted in connection with orders or visits to the Site.

11. Personal data and confidentiality

Please see our privacy policy for more information.

12. Help us help you

About do you have any questions About the products we offer on our website, please contact us first before placing your order. This way we can avoid sending products that may not meet your expectations. Help us help you.