Terms of purchase
Table of Contents
1. General
2. Order
3. Payment
4. Delivery and shipping
5. Return policy, returns and exchanges
6. Complaint and warranty conditions
7. Personal data and confidentiality
8. Dispute and choice of law
9. Force Majeure
10. Notice for customers outside EU:
1. General
To shop at Barista and Espresso (www.barista-espresso.se) you must be over 18 years old. When you place an order in our online store, a purchase agreement is made when your payment has been approved.
About you shop with another person's personal data, without their consent, and this results in financial or other damage to Barista and Espresso, this will be reported to the police.
We reserve the right to stop the sale
2. Order
2.1 Prices are stated in many local European currencies and include VAT. For outside EU excl. VAT.
When you complete your order, an order confirmation is sent to your email address. In the confirmation you will find all details About products, price, billing and delivery address.
If there is any error in the order confirmation, you should immediately contact us via email at info@barista-espressso.se.
In the event of a sold-out item or miscalculation of the number of stock items, Barista and Espresso have the right to cancel the purchase and refund any payments you have made. In such a case, we will contact you via email to see how this can best be resolved.
Payment
Shipping costs and any administrative fees may apply, see further information below. Barista Espresso reserves the right to errors, such as price information, promotions, discount codes or product information that may occur online and in store.
2.2 Payment options:
We use several payment options see below:
- Debit card, credit/debit (Visa, Mastercard, Maestro, Amex).
- Paypal
- Apple pay
- Google pay
- Shop pay
- Klarna
Read Klarnas terms.
About you have questions About your payment you can contact Klarnas support via Klarnas website or download Klarnas app. More information About Klarna is available on Klarnas website.
3. Delivery and shipping
At checkout, you can choose between two different shipping options. Shipping or pickup at our warehouse. We use Postnord, DHL, DB Schenker and UPS. Pickup of orders can be handled personally or by courier. Couriers need to show both IDs.
Our normal delivery times are 2-4 days. NOTE! Orders placed on weekends are sent at the earliest on the following Monday.
About delays in delivery occur (without us notifying you About of a longer delivery time) you should contact us at the email address: info@barista-espresso.se.
3.1 Barista Espresso sends goods as packages or letters within Sweden, Norway and to the following EU countries: Belgium, Denmark, Denmark, Finland, France, Germany, Netherlands, Estonia, Latvia, Lithuania, Luxembourg, Slovakia, Spain, Austria, Germany, Estonia, Latvia, Lithuania, Luxembourg and Spain. We take no financial responsibility for delays caused by agents.
3.2 Incorrect delivery About you most likely receive an item that you did not order, contact our customer service at info@barista-espresso.se and we will help you return the item.
3.3 Transport damage About you discover damage to your package, you should immediately report this to info@barista-espresso.se. We recommend that you do not pick up a package that is damaged, as the damage can then no longer be traced to the carrier. About you discover the damage only when you have opened the package and the damage is such that it can be linked to the transport, you should contact the representative to make a damage report no later than 7 days from when you received your goods.
4. Right to withdrawal, return and exchange
4.1 General information About right of withdrawal and right of exchange
At barista-espresso.se you have a 14-day right of withdrawal when you shop in our online store. You can therefore return the item within 14 days after you have received it and get back the full amount you paid. The product must then be in unchanged condition - that is, it must not have been used, but of course it must have been unpacked and carefully checked. The product must be returned well packaged in the original packaging and it is important that the product arrives to us undamaged. In this type of return, you are responsible for us receiving the item and you bear the shipping and shipping costs.
The right of withdrawal does not apply to customers outside EU, gift cards, consumables, food and products that are specially ordered for the customer.
For other conditions and practical handling of returns, see under the heading Return handling below. You also have the option to return the product directly to us, see under the heading Return handling.
You can read more About Swedish legislation About purchases via the internet at the Consumer Agency.
4.2 Cancellation: About you want to cancel an order that has been made, contact our customer service as soon as possible at info@barista-espresso.se. About your order has already been processed, it is no longer possible to cancel the item/items and you are therefore obliged to receive your order. About you regret your purchase after receiving your goods, the usual conditions for the right of withdrawal and return handling apply. The right of withdrawal applies from the time you have received a confirmation About the right of withdrawal from us at Barista and Espresso.
4.3 Right of Exchange Within 14 Days you have the right to exchange your item for another item in our online store. The right to exchange applies About the product is in unchanged condition - that is, it must not be used, but of course, it must have been unpacked and carefully checked. The product must be returned well packaged in the original packaging and it is important that the product arrives to us in undamaged condition. For this type of return, you are responsible for the shipping costs. About the item you want to exchange for costs more than the original item, we will charge the difference and possibly also the shipping cost. About the product costs less than the original product, we will charge the difference to you via the payment method you chose when you purchased from us in our online store. About you want to exchange your item, you can contact info@barista-espresso.se and we will help you.
4.4 Right of Withdrawal
You always have the right to withdraw your order within 14 days, without giving any reason. The withdrawal period is calculated from the date you received the last item/items in your order. Contact our customer service at info@barista-espresso.se and we will help you.
When you exercise the right of withdrawal, we will refund all payments from you, including the cost of our standard delivery option, without unnecessary delay and in any case no later than 14 days after you have notified us of your decision to exercise the right of withdrawal. We will use the same payment method that you used for your order, without incurring any additional fees for you. Barista and Espresso have the right to withhold the refund until we have received the goods in the same condition as when you received them.
You must return the goods or hand them over to us without unnecessary delay and in any case within 14 days from the date you informed us About that you wanted to exercise the right of withdrawal. You will receive a return label from us via email. When you exercise the right of withdrawal, you are responsible for the return shipping.
About you have had time to use your product and exercise the right of withdrawal, this may involve a certain depreciation, at your expense. These cases are handled individually.
The right of withdrawal does not apply to customers outside EU, gift cards, consumables, food, and products that are specially ordered for the customer.
For B2B customers, the same right of withdrawal does not apply as for private customers. According to the Sales Act, B2B customers do not have the option to return goods solely due to regret. We do not accept returns from B2B customers due to a change of mind.
4.5 Handling of Returns via customer service
For returns, you must contact our customer service at info@barista-espresso.se to get a return label. Returning goods must always be confirmed with the order confirmation. You are responsible for ensuring that the goods arrive to us in undamaged condition, which is important About you want to return in a different way than the method the goods were delivered. Therefore, make sure that the item is well packaged, in the original packaging.
For approved warranty cases and complaints, Barista and Espresso are responsible for all costs, including shipping. When using the right of withdrawal or open purchase, you are responsible for the return shipping. You also have the option to return the product to us at our warehouse, see more info below.
The return is not approved until Barista and Espresso have inspected the item. Upon approved return and right of withdrawal, the refund is made in the same way as the payment was made. In the event of a non-approved return and an uncollected shipment (at a postal agent), an administrative fee of 350 SEK will be charged. However, these returns are not considered as an exercise of the right of withdrawal.
4.6 Handling of returns via our collection point
You have the option to return the product to us at Järna. Contact customer service at info@barista-espresso.se. Otherwise, the same conditions for approval of the return apply as above, i.e., the product must be returned in unchanged condition and in the original packaging.
4.7 Exception for uncollected packages
Your package usually stays with the agent for 7-14 days after arrival, depending on which carrier you have chosen. About you do not collect your package within this time, the package will be returned to us and we will charge you a fee of 350 SEK for uncollected packages.
5. Complaints and warranty conditions
5.1 Warranty and complaints
At Barista and Esoresso, you naturally have a warranty on all goods and services you purchase from us. The warranty is valid for 1 year from the time you received the item. As a private person, you are also covered by the Consumer Purchase Act, which means you have the right to complain for 3 years. Otherwise, Swedish consumer legislation applies, read more at the Consumer Agency.
We cannot provide any warranty for food and consumables.
You should never pay shipping or return costs About the error was caused by us. Before making a complaint, you should always consult with our customer service, which you can reach at info@barista-espresso.se so that we can rectify the error in the best way (see further information above About return handling). The error must be reported within a reasonable time after you have received the item.
5.2 Warranty conditions
The warranty on Sage refurbished espresso machines only covers the functionality of our espresso machines and not cosmetic damages or similar. Since our Sage espresso machines are refurbished, we issue a functionality warranty for 1 year from the time you receive the product. The functionality warranty covers the following: faults in all mechanical and electrical internal components such as the water pump, internal hoses, gaskets, display, steam wand, grinder motor, etc. The warranty does not cover external cosmetic damages. The warranty for all other products, except food and consumables, covers both functionality and cosmetic damages.
About you want to use your warranty and it turns out that the fault is due to external impact and is therefore not covered by the warranty, you are responsible for any handling costs. Barista and Espressos employees will primarily determine About the fault is due to a defectively produced item or external impact after the item has reached you.
Espresso machines need to be descaled regularly and About this is not done in time it can potentially damage the machines.
About the faults are the result of cleaning not being done in time, it will void the warranty.
About a machine is sent in for repair and we determine that the fault is due to the customer handling the machine incorrectly, we reserve the right to charge both repair and shipping costs.
The right to complain applies regardless of About the fault is visible or hidden. However, it is a condition that the faults have not arisen as a result of incorrect use of the product. About the product is defective, Barista and Espresso have the right to remedy the fault within 6 months. About this does not happen, you have the right to receive a new product as a replacement for the defective product. In the case of a valid complaint, you as the customer will be reimbursed for any shipping costs. Complaints must be submitted to us within a reasonable time. Complaints made within 2 months of purchase are always considered to be within a reasonable time.
For B2B customers, we offer a 1-year warranty for all goods from the date of purchase. The warranty only applies to faults that occur during normal use and under the conditions stated in the product's user manual.
In case of complaints or warranty claims, please contact our customer service as soon as possible. We reserve the right to evaluate and confirm any faults before taking action. Any warranty claims are handled in accordance with applicable legislation and these terms of purchase.
Note: The right of withdrawal for B2B is absolute and cannot be waived, including situations where the product turns out to be a demo item with advance information and compensation offers.
Barista and Espresso commit to always follow the recommendations of the General Complaints Board.
A note for customers outside EU
Unfortunately, we cannot fulfill the 14-day return policy due to potential consequences with customs regarding VAT and import taxes. However, we do honor the one-year warranty on all our products, but any shipping costs for repairs are the customer's responsibility.
Our prices for customers outside EU do not include VAT (Swedish VAT).
VAT and import taxes are the customer's responsibility, which will most likely be charged when crossing the border.
5.3 Resolution and Assistance in Civil Matters
We at Barista and Espresso naturally hope that disputes never arise for you as a customer. About if, against all odds, it does, there is help available through a dispute resolution website that is common for the entire EU. The site is specially developed so that consumers can shop freely across Europe's borders and get help About if something goes wrong. EU's dispute resolution page is created for you who shop online from a company located in one of the EU countries and feel that you need help in a dispute http://ec.europa.eu/consumers/odr/.
6. Complaint and Warranty Conditions
6.1 Limitation of Liability
- We take no responsibility for indirect damages that may arise due to the product.
- We accept no responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure).
- Furthermore, no responsibility is taken for any changes to products/product features that have been changed by the respective supplier and other factors beyond our control.
6.2 Product Information
- We reserve the right for any typographical errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality, and resolution. We always try our best to display the products as accurately as possible.
6.3 Changes to the General Terms
- We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.
7. Personal Data and Privacy
See our pages About privacy policy.
8. Dispute and Choice of Law
8.1 In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the National Board for Consumer Disputes, see arn.se. For residents in another EU-country than Sweden, complaints can be submitted online via the EU Commission's platform for dispute mediation, see
http://ec.europa.eu/consumers/odr
https://www.eccnet.eu/consumer-rights/how-enforce-my-consumer-rights/online-dispute-resolution-platform
8.2 In the event of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies.
8.3 Disputes regarding the interpretation or application of these general terms shall be interpreted in accordance with Swedish law.
9. Limitation of Liability
9.1 We take no responsibility for indirect damages that may arise due to the product.
9.2 We accept no responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances can include labor conflict, fire, war, government decisions, reduced or absent delivery from suppliers.
9.3 Furthermore, no responsibility is taken for any changes to products/product properties made by the respective supplier and other factors beyond our control.
9.4 Product Information
We reserve the right for any typographical errors on this website as well as the final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as some color differences may occur depending on the screen, photo quality, and resolution. We always try our best to display the products as accurately as possible.
9.5 Changes to the General Terms
We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.
10. Force Majeure
Events such as war, natural disasters, industrial actions, government decisions, non-deliveries from subcontractors, costly circumstances, and similar events beyond our control, which could not be foreseen, shall be attributed to force majeure. This means that Barista Espresso is exempt from their obligations to fulfill entered agreements.
10. Note for customers outside EU:
Please contact us first before making a purchase in our webshop.
Unfortunately, we cannot fulfill a 14-day return policy due to potential consequences with customs regarding VAT and import taxes. However, we do honor the one-year warranty on all our products, but any shipping costs for repair are the customer's responsibility.
Our prices for customers outside EU do not include VAT (Swedish VAT).
VAT and import taxes are the customer's responsibility, which will most likely be charged when crossing the border.
For canceled orders, we reserve the right to charge you for the card transaction fee.
Customers in the United Kingdom:
The minimum order value is 135 GBP. Our store does not calculate VAT for customers outside EU. For orders below 135 GBP, we must charge UK VAT at the point of sale, which our webshop cannot do at the moment. We appreciate your understanding.
11. Help us help you.
About you have any questions About the products we offer on our website, please contact us first before placing your order. In this way, we try to avoid sending products to you that are not as expected. Help us help you.
