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Terms of purchase

Table of Contents

1. General
 2. Order
3. Payment
 4. Delivery and shipping
 5. Right of return, return and exchange
 6. Complaints and warranty conditions
 7. Personal data and confidentiality
8. Dispute and choice of law
9. Force Majeure
10. Note for customers outside EU: 


1. General

To shop at Barista duck Espresso (www.barista-espresso.se) you must be over 18 years of age. When you order in our online store, a purchase agreement is made when your payment has been approved.

If you trade with another person's personal data, without their consent, and this means financial or other damage to Barista duck Espresso, this will be reported to the police.

We reserve the right to stop the sale

 

2.  Ordering

2.1 Prices are quoted in many local European currencies and include VAT. For outside EU excluding VAT.

When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.

If there is an error in the order confirmation, you must immediately contact us via e-mail to info@barista-espresso.se.

In the event of the final sale of an item or miscalculation of the number of stock items have Barista duck Espresso right to cancel the purchase and refund any payments you have made. In such a case, we will contact you by email to see how this can best be resolved.

Payment

Shipping costs and any administrative fees may apply, see further information below. Barista and Espresso reserves the right to errors, such as price information, promotions, discount codes or product information that may appear online and in store.

2.2 Payment options: 

We use several payment options, see below:

- Debit card, credit/debit (Visa, Mastercard, Maestro, Amex).
 - Paypal
 - Apple pay
 - Google pay
 - Shop pay
 - Clear

Take a look at Klarna's terms and conditions.

If you have questions about your payment, you can contact Klarna's support via the Klarna website or download the Klarna app. More information about Klarna is available on the Klarna website.

3. Delivery and shipping

At checkout you can choose between two different shipping options. Shipping or collection at our warehouse. We use Postnord, DHL, DB Schenker and UPS. Collection of orders can be handled in person or courier. Bidders need to show identification for both. 

Our normal delivery times are 2-4 days. ATTENTION! Orders placed on weekends are sent on the following Monday at the earliest.

If delays in delivery should occur (without us notifying you of a longer delivery time) you should contact us at email address: info@barista-espresso.see.

3.1 Barista and Espresso sends goods as parcels or letters within Sweden, Norway and to the following EU-countries: Belgium, Denmark, Denmark, Finland, France, Germany, Netherlands, Estonia, Latvia, Lithuania, Luxembourg, Slovakia, Spain, Austria, Germany, Estonia, Latvia, Lithuania, Luxembourg and Spain. We accept no financial responsibility for delays caused by agents.

3.2 Incorrect delivery If you most likely receive an item that you did not order, contact our customer service at info@barista-espresso.se and we will help you return the item.

3.3 Transport damage If you discover damage to your package, you must report this immediately to info@barista-espresso.see. We recommend that you do not pick up a package that is damaged, as the damage can then no longer be traced to the carrier.  If you discover the damage only after you have opened the package and the damage is such that it can be linked to the transport, you must contact the representative to file a damage report no later than 7 days from when you received your goods.

4. Right to cancellation, return and exchange

4.1 General information about right of withdrawal and right of exchange

On barista-espresso.se you have a 14-day right of withdrawal when you shop in our online store. You can therefore return the item within 14 days of receiving it and get back the full amount you have paid. The product must then be in unaltered condition - that is, it must not have been used, but must of course have been unpacked and checked carefully. The product must be returned well packed in the original packaging and it is important that the product arrives to us in undamaged condition.  With this type of return, you are responsible for us receiving the item and you are responsible for shipping and shipping costs.

The right of withdrawal does not apply if the product has been used and does not apply to gift cards, consumables, food products and goods ordered especially for you.

For other conditions and practical handling of returns, see under the heading Return handling below. You also have the option of returning the product directly to us, see under the heading Return handling.

You can read more about Swedish legislation on internet purchases at the Swedish Consumer Agency.

4.2 Cancellation: If you wish to cancel an order placed, contact our customer service as soon as possible at info@barista-espresso.see. If your order has already been processed, it is no longer possible to cancel the item(s) and you are therefore obliged to accept your order. If you cancel your purchase after receiving your goods, the usual conditions for cancellation and return handling apply. The right of withdrawal applies from the time you have received confirmation of the right of withdrawal from us Barista duck Espresso.

4.3 Right of exchange Within 14 days do you have the right to exchange your item for another item in our online store. The right to exchange applies if the product is in unchanged condition - that is, it must not have been used, but must of course have been unpacked and checked carefully. The product must be returned well packed in the original packaging and it is important that the product arrives to us in undamaged condition. With this type of return, you are responsible for the shipping costs. If the item you want to exchange for costs more than the original item, we will charge the difference and possibly the shipping cost. If the product costs less than the original product, we will charge you the difference via the payment method you chose when you purchased from us in our online store. If you want to exchange your item, you can contact info@barista-espresso.see and we will help you.

4.4 Right of withdrawal

You always have the right to cancel your order within 14 days, without giving any reason. The cancellation period is counted from the date you received the last item(s) in your order. Contact our customer service at info@barista-espresso.see and we will help you.

When you exercise the right of withdrawal, we will refund all payments made by you, including the cost of our standard delivery option, without undue delay and in any event no later than 14 days after you have communicated your decision to exercise the right of withdrawal. We will use the same payment method you used for your order, without incurring any additional fees to you. Barista duck Espresso have the right to wait for the refund until we have received the goods in the same condition as when you received them.

You must return the goods or hand them over to us without undue delay and in any event within 14 days of the date on which you informed us that you wished to exercise the right of withdrawal. You will receive a return slip from us via email. When you use the right of cancellation, you are responsible for the return shipping.

If you have had time to use your product and use the right of withdrawal, this may mean a certain reduction in value, at your expense. These cases are dealt with individually.

For B2B customers, the same right of withdrawal as for private customers does not apply. According to the Sales Act, B2B customers do not have the option to return goods solely due to regret. We do not accept returns from B2B customers due to regretted purchase. 

4.5 Handling of returns via customer service

When returning, you must contact our customer service at info@barista-espresso.se to get a return slip. Return of goods must always be confirmed with the order confirmation. You are responsible for the goods arriving to us in undamaged condition, which is important if you wish to return in a different way than the way in which the goods were delivered. Therefore, make sure that the product is well packed, in the original packaging.

Responsible for approved warranty cases and complaints Barista duck Espresso for all costs, including shipping. When using the right of withdrawal or open purchase, you are responsible for the return shipping. You also have the option of returning the product to us in our warehouse, see more info below.

The return is not approved until Barista duck Espresso have checked the item. In the event of an approved return and right of withdrawal, reimbursement is made in the same way as the payment was made. In the event of an unapproved return and an uncollected shipment (at a postal agent), an administrative cost of SEK 350 is charged. However, these returns are not considered an exercise of the right of withdrawal.

4.6 Handling of returns via our delivery point

You have the option of returning the product to us in Järna. Contact customer service info@barista-espresso.see. Otherwise, the same conditions for acceptance of the return apply as above, i.e. the product must be returned in unaltered condition and in the original packaging.

4.7 Exceptions for unclaimed packages

Your package normally stays with the agent for 7-14 days after arrival, depending on which forwarder you have chosen. If you do not collect your package within this time, the package will be returned to us and we will charge you a fee of SEK 350 for uncollected packages.

5. Complaints and warranty conditions

5.1 Warranty and Complaints

On Barista and Esoresso you naturally have a guarantee on all goods and services you buy from us. The warranty is valid for 1 year from when you received the item. As a private person, you are also covered by the Consumer Purchase Act, which means that you have the right to complain for 3 years. Swedish consumer legislation otherwise applies, read more at the Consumer Agency.

We cannot provide any guarantee for food and consumables.

You will never pay shipping or return costs if the error was caused by us. Before making a complaint, you should always consult with our customer service, which you can reach at info@barista-espresso.see so that we can remedy the error in the best way (see further information above about return handling). The fault must be reported within a reasonable time after you receive the item.

5.2 Warranty conditions

The warranty on Sage reconditioned espresso machines only apply to the function of our espresso machines and not to cosmetic damage or the like. Because our Sage-espresso machines are reconditioned, we issue a functional guarantee of 1 year from the time you have received the product. The functional guarantee covers the following: failure of all mechanical and electrical internal components such as water pump, internal hoses, gaskets, display, steam pin, motor for the mill, etc. The warranty does not cover external cosmetic damage.  The warranty for all other products, except food and consumables, function and cosmetic damage is covered by the warranty.

If you want to use your warranty and it turns out that the fault is due to external influences and is therefore not covered by the warranty, you are responsible for any handling costs. Barista and Espresso's employees will primarily determine whether the fault is due to an incorrectly produced item or external influence after the item has reached you.

Espresso machines need to be regularly descaled and if this is not done in time, it can potentially damage the machines.

If the faults are the result of not cleaning in time, it will void the warranty.

If a machine is sent in for repair and we determine that the fault is due to customer mishandling of the machine, we reserve the right to charge both repair and shipping costs.

The right to complain applies regardless of whether the defect is visible or hidden. However, it is a prerequisite that the errors have not arisen as a result of incorrect use of the product. If the product is faulty, have Barista duck Espresso right to rectify the fault within 6 months. If this does not happen, you have the right to receive a new product as a replacement for the defective product. In the event of a correct complaint, you as a customer will receive compensation for any shipping costs. Complaints must reach us within a reasonable time. Complaints made within 2 months of the purchase are always considered to be within a reasonable time.

For B2B customers, we offer a warranty period of 1 year for all goods from the date of purchase. The warranty only applies to faults that occur during normal use and under conditions specified in the product's user manual. 

In the event of a complaint or warranty claim, please contact our customer service as soon as possible. We reserve the right to evaluate and confirm any errors before action is taken. Any warranty claims are processed in accordance with current legislation and these terms and conditions of purchase.

Note: The right of withdrawal for B2B is absolute and cannot be waived, including situations where the product turns out to be a demo item with advance information and compensation offers.

Barista duck Espresso undertakes to always follow the General Complaints Board's recommendations.

A note for customers outside EU

 Unfortunately, we cannot honor the 14-day return policy due to possible consequences with customs regarding VAT and import taxes. However, we do honor the one-year warranty on all our products, but any shipping costs for repair are the responsibility of the customer.

 Our prices for customers outside EU does not include VAT (Swedish VAT).
 VAT and import taxes are the customer's responsibility, which will most likely be charged when crossing the border.

 

5.3 Resolution and assistance in civil matters

We on Barista duck Espresso naturally hope that disputes will never arise for you as a customer. In the unlikely event that it does, there is help available through a common dispute resolution website EU. The site is specially developed for the consumer to be able to shop freely across Europe's borders and to be able to get help if something goes wrong. EU:'s dispute resolution page is created for you who shop online from a company that is located in one of EUcountries and where you feel you need help in a dispute http://ec.europa.eu/consumers/odr/.

6. Complaints and warranty conditions

6.1 Limitation of liability

  • We take no responsibility for indirect damages that may occur due to the product.
  • We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure).
  • Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

6.2 Product Information

  • We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible.

6.3 Changes to the General Terms and Conditions

  • We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.

7. Personal data and confidentiality

    See our privacy policy pages.

8.   Dispute and choice of law

8.1 In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can contact the Allmänna Reklamationsnämnden, see arn.se. For accommodation in another EU-country than Sweden, you can submit a complaint online via EU- the commission's platform for mediation in disputes, see

http://ec.europa.eu/consumers/odr

https://www.eccnet.eu/consumer-rights/how-enforce-my-consumer-rights/online-dispute-resolution-platform

8.2 In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.

8.3  the interpretation or application of these general terms and conditions must be interpreted in accordance with Swedish law.

9.  Limitation of liability

9.1 We take no responsibility for indirect damages that may arise due to the product.

9.2 We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.

9.3 Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

9.4 Product Information

We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible.

9.5 Changes to the General Terms and Conditions

We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.

10. Force Majeure

Events such as war, natural disasters, industrial action, government decisions, non-delivery by subcontractors, costly circumstances and corresponding events beyond our control, which could not be foreseen, shall be attributed to force majeure. This means that Barista and Espresso are released from their obligations to fulfill concluded agreements.

10.  Note for customers outside EU: 

Please contact us first before making a purchase in our webshop.

VAT 0%, export outside EU.  Please note that you are responsible for any local duties and taxes.

Warranty: For countries outside EU the customer is responsible for shipping costs for any repairs.

For canceled orders, we reserve the right to charge you the costs of the card transaction fee.

UK customers:

The minimum order value is £135. Our store does not calculate VAT for outside customers EU. For orders under £135 we need to charge UK VAT at the point of sale and our online shop is unable to do this at the moment. We appreciate your understanding.

11. Help us help you.

 If you have any questions about the products we offer on our website, please contact us first before placing your order. In this way, we try to avoid sending you products that are not as expected. Help us help you.