Refund Policy
Return and Refund Policy
Right of Withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal, which applies from the moment you receive a product you ordered, provided that the product has not been used.
When you exercise your right of withdrawal:
• You must notify us About of your decision to withdraw from the purchase. The notification must be sent to us at info@barista-espresso.se. Your message should clearly state your name, address, email address, order number, and which products the return concerns.
• You should return the products immediately and no later than 14 days after your notification About of the right of withdrawal. •
You are responsible for return shipping costs, delivery, and the condition of the goods upon return, so the products should be well packaged and in their original packaging. In most cases, we can arrange a shipping label for you.
• We reserve the right to refuse a right of withdrawal, or About if we decide otherwise, deduct an amount from the refund that corresponds to the product's depreciation compared to the original value, About if the product has been used or damaged.
The right of withdrawal does not apply to:
• Custom-made products that have been specifically tailored for you or have a clear personal touch according to your wishes.
• Products that have been ordered specifically for you as a customer. • Products used for commercial purposes.
• Services that have been fully performed and where you have expressly agreed that the service begins without a right of withdrawal.
For more information About on the statutory right of withdrawal, see here.
Customers outside EU: Unfortunately, we cannot fulfill the 14-day return right due to potential customs issues with VAT and import fees. However, we maintain a 1-year warranty on all our products, but shipping costs for repairs are the customer's responsibility.
For B2B customers, the same right of withdrawal does not apply as for private customers. According to the Purchase Act, B2B customers do not have the right to return goods solely based on a changed opinion. We do not accept returns from B2B customers based on canceled purchases.
Complaints and Claims
We inspect all products before they are sent to you. If the product is still damaged or incorrectly delivered upon arrival, we commit to rectify the error at no cost in accordance with applicable consumer protection laws. You must always contact us for approval before returning a defective product. The complaint must be sent immediately after the defect is discovered.
How to proceed with a complaint:
• Any faults or defects must always be reported to info@barista-espresso.se, where you state your name, address, email address, order number, and a description of the problem.
• About if we cannot rectify the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection laws. •
We reserve the right to deny a complaint About if it turns out that the product is not defective according to applicable consumer protection laws. In complaints, we follow the guidelines from the General Complaints Board (ARN), see arn.se.
• Read more About about your rights on EU's official page: https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_en.htm.
