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  1. Customers outside the EU, in Switzerland, Norway, and the United Kingdom, prices excluding VATread more
  2. For orders outside Europa, contact us for a shipping quote!

Shipping policy

 

Order status

If you want to check the status of your order, please contact us via our chat or by email at info@barista-espresso.se and provide your order number.

3. Shipping and delivery

3.1 Global delivery

Barista Espresso / Machiels Nordic AB ships products worldwide, subject to manufacturer, export, and legal restrictions.

Some manufacturers apply territorial sales restrictions. For example, certain espresso machines and coffee grinders intended for the EU market may not be sold or shipped to customers in the USA or other countries outside the EU. We comply with all such restrictions.

Customers within the EU, Switzerland, Norway, and the United Kingdom

Customers in these regions can complete their purchase directly at checkout. Shipping costs are automatically calculated based on destination and order weight.

Customers in other countries

Customers outside the EU, Switzerland, Norway, and the United Kingdom may need to contact us before ordering.

To get a shipping quote, please provide:

  • The product(s) you want to purchase
  • Your full delivery address

We will then confirm availability and shipping cost before proceeding.

We reserve the right to refuse delivery to certain countries or addresses if required due to manufacturer restrictions, export regulations, or logistical limitations.

3.2 Order processing time

Orders are normally processed within 24 hours. During peak season, handling time may be up to 2 business days.

Orders placed during weekends or holidays are processed the next business day.

Handling times are estimates and do not guarantee a shipping date.

3.3 Delivery time

Delivery times are estimates and depend on destination, carrier, customs processing, and product availability.

Typical delivery times:

  • Sweden: 1–3 business days
  • Other EU countries: vary depending on location
  • International shipments: vary depending on destination
  • Special order products: approximately 1–3 weeks

Delivery delays caused by carriers, customs authorities, supply chain disruptions, or other events beyond our control do not entitle you to compensation.

3.4 Carriers and tracking

We ship with established carriers, including:

  • PostNord
  • UPS
  • DHL
  • DB Schenker
  • FedEx

Choice of carrier depends on destination and product type.

Tracking information is provided once the order has been shipped.

3.5 Risk and delivery

For private consumers, the risk passes when you or a person designated by you physically receives the item.

For business customers, the risk passes when the item is handed over to the carrier.

We reserve the right to deliver to a pickup point instead of a home address when necessary for security or logistical reasons. Valid ID may be required upon collection.

3.6 Unclaimed shipments

If a shipment is not picked up and returned to us, an administrative fee of 350 SEK may be charged to cover actual handling and return costs.

Not picking up a shipment does not constitute a valid exercise of the right of withdrawal.