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Resources and troubleshooting

Oct 4, 2026

Thermoblock: care and descaling

How a thermoblock works, why descaling matters and how to descale and clean it step by step.

Oct 4, 2026

Sage: troubleshooting and messages

What the lights on your Sage machine mean and what to do about weak flow, cold coffee, no steam and leaks.

Oct 4, 2026

Sage: cleaning, descaling and water filters

Cleaning cycle, descaling programme, replacing the Claris filter and cleaning the steam wand and shower screen on Sage machines.

Oct 3, 2026

Plumbed-in connection and BWT Bestmax

What you need to connect your espresso machine to the mains water supply and how to choose the right BWT Bestmax filter.

Oct 3, 2026

Temperature and taste: too hot, too cold or inconsistent

Troubleshooting when your espresso is too hot, too cold or inconsistent, and when the group does not heat up.

Oct 3, 2026

Leaks: step-by-step troubleshooting

Where is it leaking? From the portafilter, the steam wand, the drip tray or under the machine.

Oct 3, 2026

Flow and pressure: no flow, slow brewing and pump problems

Troubleshooting when no water comes out of the group, when brewing is too slow or when the pump sounds different.

Oct 3, 2026

Electrical faults: no heat, RCD trips

Troubleshooting when the machine will not start, will not heat up or trips the RCD.

Oct 3, 2026

Water, water filters and descaling

The right water hardness, when you need a filter, when to descale and when not to, and how to change the boiler water.

Oct 3, 2026

Steam and hot water valves: maintenance, leaks and stiff knobs

Why the steam wand drips, why the knob becomes stiff and what to do when the steam is weak.

Oct 3, 2026

The E61 group: how it works and how to service it

How the E61 group works, why the lever becomes stiff and how to lubricate the cam.

Oct 3, 2026

Replacing the group gasket and shower screen

When to replace the gasket, which tools you need and how to do it step by step.
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